At Azra Stitch, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
You may request a return within 7 days of receiving your order.
Items must be unused, in their original condition, and with all tags and packaging intact.
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Once your request is approved, we will provide instructions for sending the item back.
Refunds
Refunds are processed after we receive and inspect the returned item.
Approved refunds will be issued within 7–10 business days to your original payment method (for cash on delivery, refunds will be issued via bank transfer or store credit).
Shipping fees (if any) are non-refundable.
Exchanges
If you received a defective or incorrect item, please notify us within 3 days of delivery.
We will arrange an exchange or replacement at no extra cost to you.
Non-Returnable Items
Certain items, such as personalized or custom-made products, are not eligible for return or refund unless they arrive damaged or defective.
Contact Us
For any questions regarding returns or refunds, please reach out to us at:
[email protected]